As a barista, it is important to be aware of the safety protocols that should be followed when dealing with intoxicated customers. It is essential to remain professional and courteous, while also being aware of the customer's body language and staying calm when addressing them. One of the most important things to do is to suggest that they buy a food item instead of another drink. Eating helps to slow down the absorption of alcohol in the body, and if the customer has an empty stomach, they will continue to get intoxicated faster and faster.
It is also important to avoid any behavior that might be seen as embarrassing or aggressive. This includes frowning or staring, as well as being personal or taking things personally. By following these safety protocols, baristas can ensure that they are providing a safe and comfortable environment for their customers.